Custom Oreo Cookies

Shipping Policy:

Most items are handmade to order.

Our current process time is up to 14-21 to business days, can vary at times.

All orders are shipped with UPS, a tracking number is always provided once your order ships via email.

We are not responsible for damages incurred during shipping. Any damage claims would have to be made with the shipping carrier. 

We are not responsible for delays in shipping caused by the carrier.

Return Policy:

Due to the custom nature of our products, we do not accept returns or cancellations. If your plans change, and you need to change the theme or items on your order, you may do that if your order has not been started yet. 

Refund Policy:

Due to the custom nature of our products, we do not process refunds unless your order has NOT  began being worked on. If there is any issues such as damage to the items/products, please contact us with proof and we will be glad to accommodate your order with an replacement within reasonable timing (at least 7 days is needed to process a replacement), and/or offer complimentary items for the next time!

Proof & Approval Policy:

PLEASE BE AS SPECIFIC AS POSSIBLE WHEN PROVIDING DESIGN DETAILS. SEND ANY AND ALL INSPIRATION PHOTOS, INVITATIONS, EXAMPLE DESIGNS, ETC. 

We always send a proof for approval prior to printing an order. Once we send the proof minor changes can be made. For example, spelling mistakes, minor color changes, photo placement, adding or removing small elements of the design, or font choice are minor changes. After 2 major design changes will result in a design fee of $15+. For example, complete theme changes, changing a photo that has already been edited, changing your items, or multiple design changes would be considered major changes. We allow up to 12 hours for approval, once 12 hours has passed the order will be shipped as is.

• Order details is required within 24 hours of your order being placed, if order details have not been sent in, your order will be cancelled.

Chargebacks:

Please reach out to us via email for any issues with your order. Our goal is to resolve all customer issues. If you decide to file a chargeback with your bank, you will no longer be able to shop with JJsPartyFavors. Any future orders will be cancelled. Any fraudulent chargebacks will result in legal action. 

Please feel free to reach out with any questions or concerns with your order.

jjspartyfavors@gmail.com